ZakiWhats vs 360dialog
Both run on the official WhatsApp Business API — but they solve different problems. ZakiWhats is a complete, ready-to-use WhatsApp app (inbox, AI, broadcasts, calling); 360dialog is a WhatsApp API provider you connect to your own software. Here’s an honest, side-by-side breakdown.
Pick ZakiWhats: You want a finished WhatsApp product your team can use today — inbox, AI, broadcasts and calling — with nothing to build or wire up.
Pick 360dialog: You already have your own software (or a specific partner tool) and just need transparent, flat-priced WhatsApp API access to plug into it.
| Feature | ZakiWhats | 360dialog |
|---|---|---|
| What it is | ✓ Complete WhatsApp app | WhatsApp API provider (BSP) |
| Official WhatsApp Business API | Yes | Yes |
| Shared team inbox | ✓ Built-in | Not included (bring your own) |
| AI assistants + no-code chatbot | ✓ Built-in | Not included |
| Broadcast campaigns UI | ✓ Built-in | API / partner tools |
| In-app voice calls + recording | ✓ WebRTC + SIP / PBX | Not offered |
| Native Shopify integration | ✓ Built-in | Via partner tools |
| Analytics + reports UI | ✓ Built-in | Basic / via API |
| Arabic / RTL | ✓ First-class | Not applicable |
| Native desktop + mobile apps | ✓ iOS · Android · Mac · Windows | API / hub only |
| Time to launch | ✓ Ready in minutes | Connect to your own tools |
| WhatsApp API access + number hosting | Included | Core offering |
| Transparent flat API pricing (no markup) | Per-number plan | ✓ Flat API fee, no message markup |
| Plug into any third-party tool | Focused product | ✓ Channel-agnostic API |
Choose ZakiWhats if…
- You want a working WhatsApp product — inbox, AI, broadcasts, calling — not just API access.
- You don’t want to build or buy a separate inbox to sit on top of the API.
- You want AI, automation, Shopify and reports already built in.
- You’re Arabic-first or MENA-based and want native desktop and mobile apps.
- You want to be live in minutes, not integrating an API into your stack.
Choose 360dialog if…
- You already run your own software and just need WhatsApp API connectivity.
- You want transparent, flat-priced API access with no per-message markup.
- You’re a platform / ISV embedding WhatsApp into your own product.
- You want to keep your existing inbox and only add WhatsApp sending/receiving.
A product vs an API connection
360dialog is a respected WhatsApp Business API provider — it gets you an official, API-connected WhatsApp number, and you bring your own inbox, chatbot and campaign tools (often a partner app). ZakiWhats includes all of that: the shared inbox, AI, broadcasts, calling, Shopify and reports are already built, so there’s nothing to assemble. If you want an app, pick ZakiWhats; if you only want connectivity, 360dialog does that cleanly.
Pricing, honestly
360dialog is known for transparent, flat API pricing with no markup on WhatsApp conversations — you pay Meta’s rates directly plus a hosting fee. That’s excellent value if you already have (or are building) the software around it. ZakiWhats bundles the whole product into a flat per-number plan, so you’re paying for the finished app, not just the pipe.
Where 360dialog fits
Straight talk: if you’re a platform, agency or developer that already has an inbox or is building one, 360dialog is a clean, well-priced way to get official WhatsApp API access and plug it in anywhere. ZakiWhats is for teams who want the finished experience rather than the connectivity layer.
ZakiWhats vs 360dialog — FAQ
Is ZakiWhats a good 360dialog alternative?
It depends what you need. 360dialog provides WhatsApp API access to plug into your own tools; ZakiWhats is a complete product with a shared inbox, AI, broadcasts and calling already built in. If you want an app rather than just connectivity, ZakiWhats is the better fit.
What’s the difference between ZakiWhats and 360dialog?
360dialog is a WhatsApp Business API provider (BSP) — it gives you an API-connected number and you supply the software. ZakiWhats is the software: inbox, AI, automation, broadcasts, calling and reports, ready to use.
Does 360dialog include a team inbox?
360dialog focuses on WhatsApp API access and number hosting; a team inbox typically comes from your own software or a partner app. ZakiWhats includes a full shared team inbox out of the box.
Which is more affordable — ZakiWhats or 360dialog?
360dialog offers transparent flat API pricing with no message markup, which is great value if you already have the software around it. ZakiWhats bundles the whole product into a flat per-number plan, so you’re paying for the finished app, not just connectivity.
Can I use ZakiWhats without building anything?
Yes. ZakiWhats works out of the box — connect a WhatsApp number and your team starts messaging, broadcasting and automating immediately, with no integration work.
Comparison based on publicly available information about 360dialog as of August 2026 and ZakiWhats’ current feature set; details may change. Verify current specifics on each provider’s website.