WhatsApp analytics & reports

See exactly how your team performs on WhatsApp. Live dashboards for response and resolution times, team performance, campaign results and SLAs — exportable to CSV, Excel and PDF and scheduled by email.

Live dashboards

Watch conversations, response times and resolution rates update in real time.

Team & SLA metrics

Track per-agent performance, first-response and resolution SLAs, and spot bottlenecks fast.

Campaign results

Measure broadcast delivery, reads and replies to see what actually drives revenue.

Exports & scheduled email

Export to CSV, Excel or branded PDF, or have reports emailed to you on a schedule.

Measure what matters

ZakiWhats turns your WhatsApp activity into clear metrics — response and resolution times, agent performance, and campaign ROI — so you can improve service and prove results.

Share it anywhere

Export any report to CSV, Excel or a branded PDF, or schedule it to land in your inbox automatically.

FAQ

What can I measure with WhatsApp analytics?

Response and resolution times, per-agent and team performance, SLA compliance, and broadcast campaign delivery, reads and replies.

Can I export the reports?

Yes — export to CSV, Excel or a branded PDF, and schedule reports to be emailed automatically.

Is the data real time?

Yes. Dashboards update live so you always see the current state of your team’s WhatsApp activity.