Privacy Policy
Overview
This Privacy Policy explains how ZakiWhats, operated by OverZaki (“we”, “us”), collects, uses and protects information when you use our website and WhatsApp Business platform. By using ZakiWhats you agree to this policy. This is a plain-language summary; contact us for specifics.
Information we collect
We collect information you provide directly, such as your name, email, phone number, business details and payment information when you sign up or contact us.
We process WhatsApp conversations and contacts on your behalf so your team can manage them in ZakiWhats.
We also collect usage and device data automatically, such as log data, IP address and basic analytics, to operate and improve the service.
How we use information
- To provide, maintain and improve ZakiWhats
- To process WhatsApp messages, calls and campaigns you send and receive
- To handle billing, support and account administration
- To keep the service secure and prevent abuse
- To communicate important updates and, with your consent, product news
WhatsApp & Meta
ZakiWhats operates on Meta’s official WhatsApp Cloud API. Your use of WhatsApp is also subject to Meta’s and WhatsApp’s terms and policies. We process message content solely to provide the service to you.
Sharing
We do not sell your personal data. We share data only with service providers who help us run ZakiWhats (such as hosting and payment processors), when required by law, or with your consent.
Data retention & security
We keep data for as long as needed to provide the service and meet legal obligations, then delete or anonymise it. We use technical and organisational measures to protect data — see our Data security page for more.
Your rights
Depending on your location, you may have rights to access, correct, export or delete your personal data, and to object to certain processing. Contact us to exercise these rights.
Contact
Questions about privacy? Email [email protected].