Run your whole business on WhatsApp.

ZakiWhats is the all-in-one WhatsApp Business Suite — a shared team inbox, an AI assistant that replies 24/7, broadcast campaigns, voice calls and live analytics. Give your whole team one WhatsApp, on the official Cloud API.

Everything you need to run your business on WhatsApp

From the first hello to the closing deal — run marketing, sales and support from one shared team inbox, without ever leaving WhatsApp.

Shared team inbox

A real-time inbox your whole team shares. Assign chats to staff, set status (pending → open → resolved), add private notes, pin, archive and search across every conversation.

AI assistants that reply for you

Spin up AI agents powered by OpenAI with your own knowledge base. They answer customers 24/7, qualify leads and hand off to a human the moment it matters.

Broadcast campaigns

Send approved templates to thousands at once. Target by label, import via CSV, preview the cost, then track delivery in real time.

Message templates

Create, submit and manage Meta-approved templates — including carousels and OTP — with live approval status and per-template insights.

No-code automation

Build conversational flows with keyword triggers, branching logic, delays and human handover — no developer required.

Voice calls & recording

Place WhatsApp voice calls right from a chat. Every call is logged with direction, duration and a secure recording you can replay.

Contacts & labels

Organise contacts with colour-coded labels, bulk-assign in one tap, filter instantly and import your whole list from CSV.

Catalog & commerce

Sync your Meta product catalog and send shoppable product messages so customers can browse and buy inside the chat.

Every chat, every channel, every teammate — in sync

Real-time WebSocket sync keeps your whole team on the same page. Assign, label, note and resolve — without anyone stepping on each other.

Built for teams

Assign conversations to staff, balance the load and keep an audit trail of who did what.

Real-time sync

Powered by Socket.io — new messages, assignments and statuses update instantly across devices.

Labels & statuses

Triage with colour labels and a clear pending → open → resolved workflow.

Quick replies

Save any message — text, media or location — as a reusable shortcut and fire it in one tap.

Let AI handle the first reply — and the busywork

Connect an OpenAI-powered assistant to any number, feed it your knowledge base, and watch it qualify, answer and route conversations around the clock. When a human is needed, it hands off seamlessly.

Custom AI assistants

System prompts, custom instructions and function tools — tuned to your business and grounded in your own documents with vector search.

Visual flow builder

Drag-and-drop automations with keyword triggers, conditions, scheduled follow-ups and a built-in simulator to test before you ship.

Working hours & auto-reply

Set business hours per day, a timezone, an away message and an instant welcome — so no message ever goes unanswered.

Smart routing & handover

Auto-assign conversations to the right agent and escalate to a human the moment the AI reaches its limit.

Broadcast to thousands — the official, legal way

Build a campaign in minutes: pick a Meta-approved template, target by label, preview the exact cost, and launch. It all runs on Meta’s official WhatsApp Business Platform — opt-in compliant and ban-safe.

Built in minutes

Choose a template, pick your audience, review and send — no spreadsheets, no code.

Transparent pricing

See the estimated cost before you hit send, and pay only for the conversations you use.

Official & legal

Sent via Meta’s official Cloud API with approved templates — opt-in compliant, no ban risk.

Real-time delivery

Track sent, delivered and read live, with full per-recipient reports.

A call center on WhatsApp — run by your team and your AI

Place and receive WhatsApp voice calls right inside a conversation. Record and transcribe every call — and let an AI voice agent pick up, speak naturally out loud, and hand off to a human the moment it matters.

Team voice calls

Call customers from any chat and route or assign calls across your whole team.

AI voice agent

An OpenAI-powered realtime voice agent answers, talks naturally and qualifies callers 24/7.

Recording & transcripts

Every call is recorded, transcribed and searchable — ideal for quality and training.

Seamless handoff

The AI escalates to the right agent with full context, so customers never repeat themselves.

Know exactly what’s working on WhatsApp

Live dashboards for messaging, campaigns, calls and team performance. Track delivery and read rates, response and resolution times — then export it all to CSV, Excel or PDF.

Messaging analytics

Volume, delivery, read and response rates with daily trends and category breakdowns.

Staff performance

Response time, conversation load, resolution rate and message volume — per agent.

Cost & wallet tracking

Transparent per-message pricing by category, with a running balance and full history.

Exportable reports

Download CSV / Excel reports across any date range for the whole team.

Questions, answered

Is this the official WhatsApp Business API?

Yes. ZakiWhats is built directly on Meta’s official WhatsApp Cloud API. Your number is connected the approved way — no unofficial workarounds, no risk of getting banned.

Can my whole team use one number?

Absolutely. That’s the point. Multiple agents share a single inbox, conversations get assigned and routed, and everything stays in real-time sync so nobody answers the same chat twice.

How does the AI assistant work?

You create an assistant powered by OpenAI, give it instructions and upload your own knowledge base. It uses vector search to answer accurately, works 24/7, and hands off to a human whenever a conversation needs one.

What does it cost to send messages?

WhatsApp charges per conversation by category (marketing, utility, authentication, service). ZakiWhats bills those transparently from a prepaid wallet, so you only pay for what you actually send.

Does it support Arabic, Turkish and right-to-left layouts?

Fully. The entire interface is trilingual — English, Arabic and Turkish — with proper RTL layouts for Arabic and regional timezones, purpose-built for MENA and Türkiye businesses.

Which devices can I use?

Native apps for iOS and Android, a complete web app, and a desktop client — all signed into one account and synced in real time.